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Link users

Slack​

info

User linking is available only for Slack ↔ Teams.

By linking user accounts the user is able to receive notifications for user mentions coming from another platform. To link users:

  1. Open a Slack chat which is connected to a Teams chat using Pritell.

  2. Send a message /pritell user link to the chat.
    This message cannot be used inside threads! See Slack slash command for details.

    Pritell command for linking users in Slack

  3. Slack will open a dialog with a list of users from the connected Teams chat.

    Pritell dialog linking users in Slack

  4. Select your user account from the list and click Link.

    User selected for linking

  5. Pritell will send a direct message to the selected Teams user for linking approval.

    Card sent to Teams for approval of linking action

  6. Open the direct message from Pritell in Teams and click Accept.

  7. The message in Teams will be updated to show that linking has been completed successfully.

    Card sent to Teams accepted

  8. User linking is finished and the linked users mention will work!

    Message with a mention is sent to Slack Linked Teams user gets notified

The user may choose to unlink accounts.

  1. Open a Slack chat.

  2. Send a message /pritell user unlink to the chat.
    This message cannot be used inside threads! See Slack slash command for details.

    Pritell command for unlinking users in Slack

  3. Slack will open a dialog listing the accounts a user has linked together.

    Pritell command for unlinking users in Slack

  4. Click on Unlink to complete the action.

  5. Unlinking the users will then be finished and linked users mention will not work.

    Message with a mention is sent to Slack Linked Teams user DOES NOT get notified

Teams​

Important
Users cannot be linked through Teams currently.
To link your Slack and Teams accounts together, please use Slack instead.